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Support/FAQ

1. How can I create my travel blog?

Go to the registration page and simply enter a username, a password and your email address.

It shouldn't take more than 30 seconds. It's just that easy to create a dedicated website for your trips.

2. Is TravelMap free?

You can use all the main features of TravelMap for free (create itineraries, upload photos, publish posts, ...).

However, if you need more resources (such as unlimited photo storage or map customization), you can upgrade to a paid account.

3. Who can see my blog?

By default, all the TravelMap blogs are visible on the Community page.

However, you can choose to hide your blog from this list and protect your blog with a password (Admin > Settings > Privacy).

4. Does my TravelMap blog work on all devices?

Yes, you can visit and manage your blog from any device (mobile, tablet, computer).

The website has been designed to fit any screen size and work well with a mouse or a touchscreen.

5. Which browsers do you support?

TravelMap supports the latest 2 versions of the most popular browsers:

  • Firefox
  • Chrome
  • Safari
  • Edge
  • Opera

Older browsers can be unsafe and don't support some of the modern features that are used on the website.

If you're using Safari 13, 14 or 15, make sure you update iOS or Mac OS or install another browser.

6. How do I get a paid account?

First, you need to create a free account.

Then, you can activate your Premium account from your Administration (Settings > Premium > Buy Now).

7. How can I pay for my account?
  • By credit card, directly in your TravelMap administration. All the transactions are handled securely by Stripe.
    By default, it's a one-off payment, but you can check the box "Renew automatically", and your Premium account will be renewed automatically every month/year until you cancel it.
  • Use PayPal (with or without a PayPal account).
  • Bitcoin: pay using the Lightning Network.
  • Make a bank transfer (contact me for the bank details).
    Your Premium account will be activated once the payment has been received (generally takes 2 or 3 days).

8. What happens when my paid account expires?

Your account will automatically switch back to a "free account". Your blog will still be available online.

No data is deleted. The additional Premium features are simply disabled.

As for the photos, you just won't be able to add new ones if you already have more than 100 - but all your photos are kept.

So you don't have to pay while you don't travel nor plan any trip ;)

9. How do I switch from Premium to Premium Plus?

If you are a Premium user and you want to upgrade to Premium Plus, please contact us, and we will give you a discount based on the time remaining in your current subscription.

The current payment system doesn't handle the pro-rata upgrade automatically at the moment.

10. Can I get a refund?

We can only issue a refund if the product doesn't match the description or is not working properly. In that case, we'll cover the transaction fees and issue a full refund.

You can test out most of the features with a free account and you can preview all the paid features via the example blogs listed on the pricing grid. So make sure you do so before making a purchase.

We also recommend getting a 1-month Premium or Premium Plus account first before purchasing a 1-year account.

11. How can I delete my blog?

You can delete your account at any time from your TravelMap administration:
- Login > Settings > My account > Delete my account

This will erase all your data (email address, itineraries, photos, etc.) from our database.

  I'm currently working on a complete documentation section with tutorial for each feature.

Meanwhile, don't hesitate to contact me if you have questions or suggestions.